It can be frustrating to wait for confirmation after making a withdrawal request. If you haven’t received your confirmation email, please check your spam or junk folders, as automated emails sometimes get filtered there. Additionally, ensure that your registered email address is correct and up-to-date in your account settings. If everything looks good on your side and you’re still not receiving the email, we recommend reaching out to our support team for assistance. They can help verify the status of your withdrawal and ensure you receive the necessary confirmations going forward.

Having a payout request unexpectedly cancelled can be concerning. There are several reasons this might happen, such as security checks or discrepancies with account verification. At Goldrush Casino, we prioritize communication and if such an event occurs, we strive to inform you promptly. If your request was cancelled, please contact our customer service to clarify the situation. We’ll guide you through any necessary steps to resolve the issue and ensure your gaming experience remains enjoyable.

It can be frustrating to encounter issues with deposits, especially when they slow down your gaming experience. If your deposit has been rejected due to outdated banking details, the first step is to log into your account and update your payment information. Make sure all the details entered are correct and match those associated with your bank. If you’ve updated your information and are still facing issues, feel free to reach out to our support team. We’re here to help rectify the situation and ensure you can make deposits smoothly.

While bank-issued virtual cards can be a convenient payment method, there may be specific security regulations or compatibility issues that restrict their use at some casinos. At Goldrush Casino, we continually assess and update our payment methods to best serve our players. If you’re facing difficulties with your virtual card, we recommend contacting support for advice on alternative payment options. We aim to provide a variety of secure methods to ensure all players have a seamless gaming experience.

Goldrush Casino is committed to delivering a top-tier gaming experience for our South African players. We understand the common challenges faced in online gaming and we take proactive measures to address them. From clear communication regarding withdrawals to accommodating payment methods suited to local banks, our goal is to provide a stress-free environment for playing. We also offer a diverse selection of games, including exciting options like Cannonball Cash, with local currency support and user-friendly interfaces, ensuring that your gaming experience is enjoyable and tailored just for you.